Your rights

Patient rights & grievances

Last updated: 13 September 2026Grievance officer under the DPDP Act, 2023 and the IT Rules, 2021

If something went wrong — with your data, with a message you received from a shop using MedStock, or with anything on our platform — this is how to raise it and what we commit to.

Medical emergency? HealthSarthi does not provide emergency services or medical advice. Call 112 or 108.

1. What is live today

Today HealthSarthi runs MedStock, software used by medical stores. Patient-facing services — search, booking, teleconsultation, health records — are Coming soon and not yet available. If you are a patient, the most likely reason you are here is that a pharmacy using MedStock sent you a WhatsApp message or printed your name on a bill. The rights below apply to that today, and will extend to the network services when they launch.

2. Your rights

To know what personal data we hold about you and where it came from.
To correct it, and to have it erased — see data deletion.
To stop messages. Reply STOP to any WhatsApp message sent through MedStock, or email us with the number; the shop can no longer message you through us.
To withdraw consent at any time, as easily as you gave it.
To a human answer. Every grievance is read and answered by a person, not an auto-reply.
To escalate to the Data Protection Board of India if you are not satisfied with our answer.

3. How to raise a grievance

Emailteam@healthsarthiai.com
Subject: Grievance

Grievance officerPrakhar Pandey, Proprietor, HealthSarthi — reachable at the same address

IncludeWhat happened, when, the shop or number involved, and what you would like us to do

What we commit to

Step	Within
Acknowledge your email with a reference number	2 working days
Resolve, or explain why we cannot and what you can do next	30 days (15 days for complaints about content or messages, per the IT Rules, 2021)
Data access, correction or deletion requests completed	30 days

4. Complaints about a pharmacy

MedStock is used by independent medical stores. We are not the seller of the medicines and we do not control a shop's pricing, dispensing or service. For a complaint about a purchase, contact the shop first; its name, address and drug-licence number are on the bill. If a shop misuses our software — for example, sends you messages after you said stop — tell us and we will act on the shop's account. For consumer disputes you can also use the National Consumer Helpline (1915) or the e-Daakhil portal.

5. If you are not satisfied

You may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. We will cooperate fully and hand over our correspondence with you on request.