Refund & cancellation policy
MedStock is free for seven days, so you can decide before you pay anything. Once you pay, the plan is active and the payment is final — except in the cases below. This page is part of our terms of service.
1. Try it free first
Every new shop gets a 7-day free trial of the whole product — no card, no payment, one counter. Nothing is charged during the trial and nothing is charged when it ends: MedStock pauses until you choose a plan, and your data stays exactly as it is.
2. Paying for a plan
- MedStock is a yearly subscription per shop, paid in advance. The price shown in the app and on our website is the price you pay: HealthSarthi is below the GST registration threshold, so no GST is added.
- You pay on a secure page of our payment gateway, Cashfree Payments. Your plan is active as soon as the payment is confirmed.
- There is no automatic renewal and no automatic debit. Each year is paid by you; if you do not renew, MedStock keeps working for 15 days so you can renew or export your data.
3. Payments are final
Because you can use the whole product free for seven days first, a payment is not refunded once the plan is active — in full or in part, including when you stop using MedStock before the year ends, or decide not to renew.
4. When we do refund
| What happened | What you get back |
|---|---|
| You were charged twice for the same plan, or money left your account but the plan was not activated and we cannot activate it | That payment, in full |
| We discontinue MedStock before your paid year ends (we give at least 90 days' notice and a full export of your data) | The unused part of the year, pro-rata |
| We make a material change to our terms and you do not accept it (we email it at least 15 days before it applies) | The unused part of the year, pro-rata, when you end your subscription |
Refunds go back to the account that paid, within 5–7 working days of approval. Your bank may take a few more days to show it.
5. Cancelling
You can stop using MedStock at any time. Nothing more is charged, because nothing renews by itself; your plan stays active until the end of the year you paid for. To have your account and data deleted, see data deletion.
6. How to ask
Email team@healthsarthiai.com from the address on your account, with your shop's name and the payment's order number (it starts with MS-; you can find it under Settings → Plan & billing in MedStock). We reply within 7 days.
7. Your rights
Nothing in this policy limits any right you have under the Consumer Protection Act, 2019, or under the rules of your bank or card network for a charge you did not authorise.