Terms of service

These are the terms between you and HealthSarthi when you use MedStock or our website. We have kept them short and in plain English. Where a section only matters once a service launches, it says so.

1. Who you are dealing with

HealthSarthi is a sole proprietorship of Prakhar Pandey, registered in India under the Udyam scheme ("we", "us"). MedStock is our product. Contact: team@healthsarthiai.com.

2. What the service is

3. Your account

• You must be 18 or older and using MedStock for a business you own or are authorised to act for.
• The details you give at sign-up (shop name, GSTIN, drug licence) must be accurate — they print on your invoices.
• You are responsible for what happens under your login and for keeping your password and device PINs private. Tell us immediately if you think an account has been compromised.
• You can add staff accounts. You are responsible for what your staff do in the software.

4. Plans and payment

• MedStock is sold as a yearly subscription per shop. Current prices are shown in the app and on our website at the time you buy. HealthSarthi is not registered under GST (our turnover is below the registration threshold), so no GST is charged or shown on our invoices; if we register in future, GST will be added only to invoices raised after that date and the website will say so.
• Every new shop gets a 7-day free trial of the whole product — no card, no payment, one counter. When the trial ends your data stays exactly as it is, but MedStock pauses — the counter stops ringing new sales, and sync, uploads and the dashboard stop — until a plan is paid for. Sales already made are kept and sync once the plan is active. There is no free tier and no monthly plan today. Sync, updates and support are included in every plan.
• Payment is in advance for the year. If a renewal is not paid, MedStock keeps working for 15 days so you can renew or export your data, after which billing at the counter, sync and the dashboard are suspended until payment. Your GSTR-1 reports stay available throughout, so a filing is never blocked.
• Refunds: the 7-day free trial is there so you can judge MedStock before paying, so payments are final: once a plan is active it is not refunded, in full or in part — including when you stop using MedStock before the year ends. The exceptions are a duplicate or failed charge, MedStock being discontinued, and a change to these terms you do not accept; they are set out in the refund & cancellation policy. Refunds go back to the account that paid, within 5–7 working days of approval.

5. Your data

• Your shop's records belong to you. We get only the permission we need to run the software for you, described in the privacy policy.
• You can export your data (products, batches, purchases, sales, customers, suppliers) as Excel/CSV from the app at any time, and after your subscription ends during the 15-day read-only period.
• MedStock works offline. Until a device syncs, its data exists only on that device. Keep your devices safe; we cannot recover data from a lost or wiped device that never synced.

6. Acceptable use

Do not use MedStock to issue false invoices, evade tax, sell medicines you are not licensed to sell, send WhatsApp messages to people who have not agreed to receive them, or attack, probe or overload our systems. If you do, we can suspend the account. Where the law requires it, we will report it.

7. WhatsApp messages

When you send a message through MedStock, you are the sender. You confirm that the recipient (a distributor, or later a customer) has agreed to receive messages from your shop on WhatsApp. Messages also fall under Meta's WhatsApp Business terms. If recipients report your messages as spam, Meta can restrict the number, and we may have to pause the feature for your account.

8. Our software

We own MedStock and the HealthSarthi website — the code, design and name. Your subscription lets you use them for your business. Do not copy, resell or reverse-engineer the software. The medicine master data in MedStock is compiled from public regulatory sources and may contain mistakes; always check the physical pack.

9. Availability, and what we do not promise

• Billing and stock work offline, so an outage on our side does not stop your counter. Sync, dashboards and WhatsApp sending need our servers and the internet.
• We aim to keep the servers up around the clock, but we are a small team and we do not offer a guaranteed uptime SLA. If we are down for more than 24 hours in a month for reasons within our control, tell us and we extend your subscription by a week for each such day.
• MedStock is a tool. It is not medical, legal or tax advice. GST calculations follow the rates you configure; you remain responsible for your filings.

10. Liability

To the extent Indian law allows: we are not liable for indirect losses (lost profit, lost data on unsynced devices, penalties from wrong tax configuration you entered), and our total liability to you in any 12 months is capped at the amount you paid us in those 12 months. Nothing here limits liability for fraud or for anything the law does not allow us to limit.

11. Ending things

You can stop at any time; ask us to delete your account (see data deletion). We can end an account for breach of section 6 after warning you, or if we shut the product down, in which case we give at least 90 days' notice and a full export, and refund the unused part of a paid year pro-rata.

12. Law and disputes

These terms are governed by the laws of India. If we have a dispute, we first try to settle it by talking — email us and we will reply within 7 days. If that fails, courts in India have jurisdiction. Consumers keep any rights they have under the Consumer Protection Act, 2019.

13. Changes to these terms

We may update these terms as the product grows. Material changes are emailed to account holders at least 15 days before they apply. Continuing to use MedStock after that date means you accept them; if you do not, you can end your subscription and receive a pro-rata refund.